What is your return policy for personalized items?

Our return policy for personalized items is as follows: As these items are custom-made specifically for each individual customer, we are unable to accept returns or offer refunds unless the item arrives damaged, defective, or if there was an error on our part during the personalization process. In such cases, we kindly request that customers notify us within 48 hours of receiving the item, providing us with photographs and details of the issue. Our team will then assess the situation and provide further instructions. We take great care in ensuring the accuracy and quality of our personalized items, but in the event of any errors or damages caused during shipping, we are committed to resolving the issue promptly and satisfactorily for our customers.