Does Root Insurance Have the Highest Customer Satisfaction for Auto Insurance?

Root car insurance is new to the market. They have a unique way of providing customers with an insurance quote. If you are a root customer, your quote will be based on your driving. That is, the algorithmic design of the Root insurance app will notify the company of how well you are driving, and the times of day that you drive.

What is Root Insurance?

Automobile insurance is the primary focus of Root. They also have dabbled a little in homeowner and renter's insurance policies for customers. When you request a policy quote from Root, your credit score is not considered when providing you with a quote.

At Root, they think basing a customer's insurance policy quote on the contents of their credit file can be discriminatory. Root car insurance has plans to delete the practice from its system by 2025.

What are the Pros and Cons of Root Insurance?

Like all companies, Root is no stranger to having both pros and cons available with its insurance practices. Here are a few of each:

Pros

• Excellent choice for low mileage drivers.
• Good if you practice safe driving habits.
• Something to consider if you are looking to bundle homeowners/renters insurance with your auto policy.

Cons

• Not a good idea for high-risk drivers.
• If you expect to work with an agent, you should not consider Root car insurance.
• A bad idea for anyone who wants many options available with their coverage policy.

What are the Coverage Options Available with Root Insurance?

Like most other auto insurance companies, Root provides standard options to its customers. These include the following:

• Bodily injury and property damage liability.
• Collision and comprehensive when needed.
• Uninsured and underinsured motorist options.

For those states where they are available, Root car insurance also provides its customers with state-specific insurance options. These include the following:

• Personal injury protection
• Medical payments
• Uninsured motorists property damage

Each Root car insurance policy will also have available roadside assistance. That is, if you need a tire change or fuel while out on the road, the company offers help at no additional cost to you. There is also the option of having a rental car and rideshare reimbursement added to the policy.

If you are one of those drivers who will need more coverage options, Root car insurance may not be the right for you. The options are limited and if you qualify for Root, you may want to consider these plans.

What are the Root Insurance Discounts?

You may be a little let down if you are looking for a company with many discounts available. The only real discount that is offered by Root insurance is the safe driver discount. They consider your initial driving test when providing you with these savings. Other than the safe driver, you may expect discounts for the following:

• Multiple policies
• Good driving habits

What are Root Customers Saying?

Luckily, Root car insurance customers have provided a star rating for this new kind of insurance company. Those who have attempted to use the service are giving the company 4.7 out of 5 stars.

These ratings are based on overall customer satisfaction. They are also based on the way Root auto insurance handles its customer service.

Many have not yet heard of the concept behind the Root car insurance algorithm. They are new to the process of car insurance rates based solely on how well they drive. When they signed up for the service, they were amazed at the satisfaction it offered them, and how it met or exceeded their expectations of the service.