What is your return policy?

Rockler.com has a return policy designed to accommodate customers should they need to return or exchange items. Generally, most products purchased from Rockler can be returned within a specified time frame, which is typically 30 days from the date of purchase. Items must be in their original condition and packaging to be eligible for a return. Refunds are usually issued to the original payment method once the returned items are received and processed by their team. Certain products, however, may have different return conditions. For example, items that have been custom-made or specially ordered may not be returnable. Additionally, products that have been used may not qualify for a return or may be subject to a restocking fee depending on the circumstances. To facilitate a return, customers should reference the packing slip or invoice that arrived with their order, as it typically includes pertinent information regarding the return process. It is often suggested that customers use a trackable shipping service or purchase shipping insurance for items valuable enough to warrant it, as Rockler is not responsible for items lost in transit back to them. For the most current and detailed information regarding their return policy, it is advisable to visit the Rockler.com website, where you can find specific guidelines and any updates to their policy.