Can I return or exchange an item?

Rockler has a well-defined return and exchange policy that allows customers to feel confident in their purchases. Generally, most items can be returned or exchanged within a specified time frame, typically within thirty days of purchase. This policy applies to items that are in new, unused condition and include all original packaging and materials. For items that were damaged during shipping or are defective, customers may also have the option to return them for a replacement or full refund. It is always advisable to have a receipt or proof of purchase handy, as this can facilitate the return or exchange process. Certain items may have specific return restrictions due to safety or hygiene considerations. For example, opened consumables such as finishes or adhesives may not be eligible for return. To initiate a return or exchange, customers can usually start the process by visiting the current web page dedicated to returns and exchanges. This section often provides clear instructions on how to properly package items for return, as well as any forms that may need to be filled out. It is essential for customers to carefully review the specific return policy on the Rockler website, as terms can change, and they will find the most accurate and updated information available.