What should I do if I received a damaged or defective product?

If you receive a damaged or defective product from Rieker, the first step is to carefully examine the item and determine the extent of the damage or defect. It is important to document the issue by taking clear photographs of the product, including tags, packaging, and any noticeable defects. This visual evidence will be helpful if you need to address the concern further. Next, it is advisable to review the return policy that accompanies the purchase, as it will provide specific guidelines on how to handle returns for damaged or defective merchandise. Many retailers, including Rieker, have established procedures for returns and exchanges, ensuring that customers can rectify issues promptly. After reviewing the return policy, you should proceed with the return or exchange process. This may involve contacting the retailer from which the product was purchased. Generally, it will be necessary to initiate the return within a specified timeframe, which is often indicated in the return policy. You may choose to use the original packaging when returning the product, as this can help prevent any further damage during transit. In cases where customers have questions about the returns process, their website typically offers detailed information and instructions on how to proceed. While it is not recommended to contact Rieker directly, the company's website is a reliable resource for obtaining contact information, additional guidance, and clarifying any specific queries regarding your situation.