Can I cancel my order after it has been placed?
Yes, you can cancel your order after it has been placed, but we have a limited cancellation window. You have 24 hours from the time of order placement to cancel your order. To cancel, please contact our customer service team via email or phone, providing your order number and the reason for cancellation. If your cancellation request is within the 24-hour window, we will process the cancellation and issue a refund to the original payment method. However, if your order has already been processed and shipped, we will be unable to cancel it. In such cases, you can choose to return the items for a refund following our return policy guidelines.
Answered Nov 2, 2023
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