What is the Residential Tenancy Office?

The Residential Tenancy Office (RTO) is a government agency in British Columbia that provides information, education, and dispute resolution services for residential tenancy matters. The RTO aims to ensure fairness and transparency by enforcing the Residential Tenancy Act and other related regulations. It serves as a trusted resource for both landlords and tenants, offering guidelines on rental agreements, rights, and responsibilities. The RTO's primary focus is on resolving disputes through mediation or arbitration, preventing the need for costly and time-consuming legal action. They help with issues such as rent increases, security deposits, evictions, maintenance, and other tenancy concerns. The RTO strives to promote a balanced and harmonious rental housing market in British Columbia.