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Residential Tenancy Office - British Columbia Customer FAQ

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Tenant Rights and Responsibilities

What are the rights and responsibilities of landlords and tenants in British Columbia?

In British Columbia, the Residential Tenancy Act defines the rights and duties of landlords and tenants. Tenants enjoy safe...
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What can I do if my landlord does not make necessary repairs?

Tenants facing unaddressed necessary repairs should document the issues and communicate with their landlord in writing. If the...
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Can tenants file complaints against landlords?

Yes, tenants in British Columbia can lodge complaints against landlords regarding issues like maintenance or eviction disputes....
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What should I do if I feel my eviction is unjust?

If someone feels their eviction is unfair, they should first understand the eviction notice and gather supporting documents....
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Landlord Rules and Regulations

What are the rules for rent increases?

In British Columbia, landlords can only raise rent once a year, following a government-set guideline for maximum increases....
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Can a landlord enter my rental unit without notice?

In British Columbia, landlords must provide at least twenty-four hours written notice before entering a rental unit, except...
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What are the procedures for resolving disputes between landlords and tenants?

Disputes between landlords and tenants in British Columbia can be resolved by communicating directly to try and reach an...
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What are the penalties for landlords who violate tenancy laws?

Landlords in British Columbia can face various penalties for violating tenancy laws, including fines, compensation to tenants,...
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Rental Unit Policies

What are the rules for pet ownership in rental properties?

In British Columbia, landlords can create their own pet policies in rental agreements, allowing or prohibiting pets. If a...
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How long can a landlord keep my security deposit?

In British Columbia, landlords must return a tenant's security deposit within 15 days of tenancy ending if there are no...
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What are the guidelines for subletting my rental unit?

Subletting in British Columbia requires tenant approval from the landlord, who cannot unreasonably refuse. Tenants should...
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What should I do if my landlord refuses to return my security deposit?

If your landlord in British Columbia is unwilling to return your security deposit, start by reviewing your rental agreement for...
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Legal Resources and Assistance

What resources are available for tenants seeking legal advice?

Tenants in British Columbia can access several resources for legal advice, including the Residential Tenancy Office's website...
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Are there special considerations for disability accommodations in rentals?

In British Columbia, landlords must accommodate tenants with disabilities under the Human Rights Code, making reasonable...
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