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Reef Customer FAQ

Top Answers & How-to Guides

What is Reef's Phone Number?

The question we are asked most often is about how to talk to Reef customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Reef Customer Questions

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Warranty and Returns

What is Reef's warranty policy on shoes?

Reef's warranty for shoes covers defects in materials and workmanship for one year from purchase but excludes normal wear,...
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Can I return my Reef purchase if I'm not satisfied?

Reef allows returns for unsatisfied customers if items are unworn, unwashed, and in original packaging, typically within a...
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Can I exchange my Reef sandals for a different size?

Yes, customers can exchange their Reef sandals for a different size, provided they are in original condition with tags and...
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Product Information

Are Reef sandals water-resistant?

Reef sandals are generally durable and suitable for outdoor activities, with many offering water-resistant features. However,...
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What types of footwear does Reef offer?

Reef provides a wide variety of footwear for both men and women, focusing on comfort and style. Their main offerings include...
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What are the most popular styles of Reef footwear?

Reef is popular for a diverse range of footwear, especially sandals and flip-flops. Noteworthy styles include the Reef Fanning...
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Does Reef offer vegan options in its product line?

Reef does provide vegan products in their range, emphasizing sustainable and animal-friendly options. These items are made with...
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Does Reef have a size chart for their shoes?

Reef offers a size chart for their footwear that assists in finding the right fit for both men and women. This chart provides...
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Are there any special care instructions for Reef products?

Reef products, including footwear and clothing, require gentle cleaning with mild soap and water, using a soft brush or cloth....
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Are Reef products suitable for hiking or outdoor activities?

Reef footwear, particularly sandals and flip-flops, is primarily aimed at casual use and may not be ideal for serious hiking or...
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Care and Maintenance

How should I clean my Reef sandals?

To clean Reef sandals, remove dirt using a soft brush, then wash with warm water and mild soap using a cloth. Rinse thoroughly...
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How do I know if my Reef shoes are genuine?

To verify the authenticity of Reef shoes, observe the quality and durability of materials, ensure the stitching is even and...
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Purchasing and Discounts

Where can I buy Reef products?

Reef products are available through their official website at reef.com, as well as various retail partners like surf shops,...
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Does Reef offer discounts for bulk purchases?

Reef does not generally promote bulk purchase discounts on their website, but some retailers might have their own promotions....
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How can I find out about Reef sales and promotions?

To stay updated on Reef's sales and special offers, it's best to frequently check their official website, subscribe to their...
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