What is the return policy for Pure Romance products?

The return policy for Pure Romance products allows for returns within 30 days of purchase. In order to be eligible for a refund, the product must be unopened, unused, and in its original packaging. Exceptions include defective or damaged items, which can be returned for a replacement within 90 days of purchase. To initiate a return, customers must contact our customer service team with their order number and reason for return. Return shipping fees are the responsibility of the customer, unless the return is due to a Pure Romance error. Once the returned product is received and inspected, a refund will be issued to the original payment method. Please note that certain products, such as consumables or intimate items, may be non-returnable for hygiene reasons. For more details, please consult our full return policy on our website.