What is your return/exchange policy?

Our return/exchange policy at Proudtots.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return or exchange the item within 30 days of receiving it. The item must be in its original condition, unworn, and with all tags attached. To initiate a return or exchange, please contact our customer service team who will guide you through the process. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Once we receive the returned item, we will issue a refund or process the exchange promptly. Please note that personalized or customized items are non-refundable unless they are defective. We strive to make your shopping experience hassle-free and want you to be satisfied with your purchase.