What is your return policy?

Promgirl.com has a return policy that is designed to accommodate customers who may change their minds or find that an item does not meet their expectations. Typically, items purchased from Promgirl.com can be returned within a specified period after the delivery date. This period usually ranges from fourteen to thirty days, depending on the specific items and current promotions. When returning an item, it is essential that the item is unworn, unaltered, and in its original condition. This includes retaining all tags, packaging, and any accessories that may have been included with the purchase. Certain items, such as those marked as final sale or special occasion dresses, may not be eligible for return. It is crucial for customers to check the exact terms as listed on the Promgirl.com website since details can vary based on the specific dress or item purchased. For customers who wish to initiate a return, they should look for the return instructions provided on the Promgirl.com website. This information typically includes how to generate a return authorization, any required documentation, and the process for shipping the item back. Customers may also find details explaining whether they will be issued a full refund or store credit upon receipt of the returned item. To ensure a successful return, it is advisable to review the terms directly on the website for the most current and specific guidelines.