What is your return policy?

Our return policy ensures customer satisfaction and allows you to shop with peace of mind. If for any reason you are not completely satisfied with your purchase from Promgirl.com, you can return it within 30 days of receiving your order. We offer a hassle-free return process, accepting unworn, unaltered, and undamaged dresses with all original tags attached. To initiate a return, simply contact our customer service team and provide your order details. Please note that all return shipping costs will be the responsibility of the customer. Upon receipt of the returned item, we will issue a refund to the original payment method used. However, please be aware that all accessories, undergarments, and items marked as "Final Sale" are non-returnable. Feel free to reach out to our team if you have any further questions or concerns regarding our return policy.