Can I return or exchange an item?

Yes, you can return or exchange an item purchased from Promgirl.com. We understand that sometimes a product may not meet your expectations, so we offer a hassle-free return and exchange policy. To be eligible for a return or exchange, the item must be unworn, in its original condition, and with all tags attached. You must initiate the return process within 30 days of receiving your order. Simply log in to your Promgirl.com account, go to the Orders section, select the item you wish to return or exchange, and follow the provided instructions. Keep in mind that return shipping fees may apply. Once we receive the returned item, our team will inspect it, and if approved, we will issue a refund or exchange accordingly. Please note that all markdown items are final sale and not eligible for return or exchange.