What is Primark's policy for faulty goods?

Primark has a customer-friendly policy regarding faulty goods. If a product purchased from Primark is found to be faulty, customers are entitled to a refund, replacement, or exchange, depending on the circumstances. Generally, a faulty item is defined as one that does not meet a satisfactory quality standard, is unfit for purpose, or does not match the description provided at the point of sale. For items that are found to be faulty, individuals are encouraged to return the product to a Primark store along with the original receipt or proof of purchase. It is advisable for customers to check the store’s return policy for specific details, as this can vary. The store staff will assess the item and determine the appropriate action, whether it is a refund, replacement, or exchange. Primark aims to resolve such issues promptly and to customer satisfaction. For the most accurate and up-to-date information, it is beneficial to visit the current web page dedicated to customer service on the Primark website, as it provides detailed guidelines and any specific measures in place related to faulty goods.