What is the return or exchange policy for prescription glasses?
Our return and exchange policy for prescription glasses is designed to ensure customer satisfaction. We offer a hassle-free 30-day return or exchange period from the date of purchase. If you are not completely satisfied with your glasses, you can return them within this timeframe for a full refund or request an exchange. However, please note that the glasses must be in their original condition, unworn, and undamaged. Any customizations, such as prescription lenses, cannot be refunded, but we will assist you in finding the best solution. To initiate a return or exchange, simply contact our customer service team who will guide you through the process. We are committed to providing excellent service and want you to be completely happy with your eyewear purchase.
Answered Nov 2, 2023
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