What is your return policy?

Our return policy ensures customer satisfaction. If for any reason you are not completely happy with your purchase, you have 30 days from the delivery date to return the item. The product should be in its original condition with all packaging and tags intact. Simply contact our customer service team to initiate the return process. Please note that personalized or customized items cannot be returned unless there was an error on our part. Once we receive the returned item, we will issue a refund to your original form of payment within 10 business days. However, shipping fees are non-refundable unless the return is due to our error. Preciousmoments.com strives to make your shopping experience delightful, and our return policy ensures your peace of mind.