What if my item arrives damaged?

If your item arrives damaged, we apologize for the inconvenience caused and are here to assist you. At Prankplace.com, customer satisfaction is our top priority. In such cases, please reach out to our customer support team within 48 hours of receiving the damaged item. We will request some details from you, including photos of the damaged product, packaging, and any other relevant information. Our team will promptly assess the situation and work towards a resolution. We may offer a replacement item or, depending on the circumstances, provide a refund or store credit. Please note that we may require the damaged item to be returned, and we will cover any associated shipping costs. Rest assured, we are committed to ensuring your shopping experience with us is enjoyable and hassle-free.