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Portland General Electric Company Customer FAQ

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What is Portland General Electric Company's Phone Number?

The question we are asked most often is about how to talk to Portland General Electric Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Portland General Electric Company Customer Questions

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Power and Outages

How can I report a power outage?

Customers can report a power outage through various methods, including an online platform, a mobile app, or by calling customer...
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What is the average timeline for getting power restored after an outage?

The timeline for power restoration after an outage differs based on factors such as the outage's cause and damage extent....
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Billing and Payments

How do I sign up for paperless billing?

To enroll in paperless billing with Portland General Electric, customers should log into their account on the website and find...
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What are the available payment options?

Portland General Electric Company provides multiple payment choices, including online payments via their website, phone...
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Can I make a payment arrangement?

Portland General Electric Company provides options for customers to set up payment arrangements for their energy bills,...
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What are the different ways to pay my bill?

Portland General Electric Company provides various convenient bill payment methods, including online payments via their...
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How can I set up automatic payments for my electricity bill?

To set up automatic payments for electricity with Portland General Electric Company, visit their website where you can find the...
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What should I do if my bill seems higher than usual?

Customers with unusually high bills from Portland General Electric Company should first review their bill for errors and...
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Rates and Programs

What are the current rates for electricity?

Portland General Electric Company has various electricity rates based on customer type and usage patterns, including fixed...
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What are the energy-saving programs and rebates offered?

Portland General Electric Company provides various energy-saving programs and rebates to help customers minimize energy use and...
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What programs are available for low-income customers?

Portland General Electric Company provides various programs for low-income customers, including the Energy Assistance Program...
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Are there ways to reduce my energy usage through PGE?

Portland General Electric Company offers various programs and resources to assist customers in lowering their energy usage....
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Service Information

What is the PGE service area?

Portland General Electric primarily serves the greater Portland area and neighboring regions in Oregon, including major cities...
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Can I transfer my service to a new address?

Customers can indeed transfer their electric service to a new address with Portland General Electric Company. This process...
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