What is your return policy?

Our return policy at Portia Jewelry is designed to ensure customer satisfaction and a hassle-free shopping experience. We offer a 30-day return window from the date of purchase for a full refund or exchange. To be eligible, the item must be unused, in its original condition, and accompanied by the proof of purchase. Customized and engraved items are non-refundable, except in the case of a manufacturing defect. Please note that shipping fees are non-refundable. To initiate a return, customers can contact our customer support team with their order details and reason for the return. We strive to process returns within 5 business days and issue refunds back to the original payment method. For further details or any specific queries, please refer to our detailed return policy on our website or reach out to our customer support team.