Can I cancel my order?

Yes, you can cancel your order at Portia Jewelry. We understand that circumstances may change, and we aim to accommodate our customers to the best of our abilities. If you wish to cancel your order, please contact our customer service team as soon as possible. However, please note that cancellations can only be processed before the order has been shipped. Once your order has been dispatched, we are unable to cancel it. In such cases, we recommend initiating a return or exchange once you receive the item. Our customer service representatives are available to guide you through the process. We strive to provide a seamless shopping experience and appreciate your understanding in these matters.