What is your refund policy?
Asked a year ago
Our refund policy at Poolsinc.com is designed to ensure customer satisfaction and provide a hassle-free experience. If you are not completely satisfied with your purchase, we offer a 30-day refund or exchange on eligible products. To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by a valid receipt or proof of purchase. Please note that certain items, such as chemicals, cannot be returned due to safety regulations. Additionally, any shipping charges incurred will not be refunded. We strive to process refunds promptly, typically within 5-7 business days after receiving the returned item. For more details on our refund policy, please refer to our Terms and Conditions or reach out to our customer service team for further assistance. Your satisfaction is our top priority.
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