What should I do if my Platinum product is defective?

If you encounter a situation where your Platinum product is defective, the best course of action is to first refer to the warranty and return policy outlined on the current web page for Platinum Car and Marine Audio. These documents typically provide insight into what constitutes a defect and the specific steps required to initiate a return or warranty claim. In many cases, it is advisable to gather relevant information about the defect, including purchase details, product model, and a description of the issue. Documentation such as receipts or order confirmations can be helpful for the claim process. Typically, the next step involves contacting customer support, if applicable, to report the defect and follow their guidance on how to proceed. Often, they may request additional details or provide instructions on returning the product. While I cannot recommend contacting Platinum directly, it is worthwhile to check their official website, as this will likely offer updated contact information and any specific forms or instructions that may be useful in resolving your issue swiftly.