What is your return/refund policy?

Our return/refund policy at Planet Drugs Direct is designed to ensure customer satisfaction. We understand that circumstances may change, and we strive to accommodate our customers' needs. If you are not completely satisfied with your order, we offer a hassle-free return process. You are eligible for a return and refund within 30 days of receiving your order, provided the medication is unopened and in its original packaging. We are unable to accept returns on non-prescription items, medications that require refrigeration, or medication that has been discontinued. To initiate a return, please contact our customer service team, who will guide you through the process. Once your return is received, we will issue a refund to your original payment method. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and efficiently.