What is your return/exchange policy?

At Pinatas.com, we have a hassle-free return/exchange policy to ensure maximum customer satisfaction. We understand that sometimes products may not meet your expectations or unforeseen issues arise. Therefore, we offer a 30-day window for returns or exchanges from the date of purchase. To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase. To initiate a return/exchange, simply contact our customer service team with your order details. They will guide you through the process and provide you with a return authorization. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or the wrong product was delivered. Once we receive the returned item, our team will inspect it for any damage or discrepancies. If approved, you will be issued a refund or store credit, depending on your preference. In case of exchanges, we will ship out the replacement item promptly. Rest assured, we strive to resolve any issues swiftly and professionally to ensure your complete satisfaction with your Pinatas.com shopping experience.