What is your return/exchange policy?

Our return/exchange policy is designed to ensure customer satisfaction. If you wish to return or exchange an item, we accept returns within 30 days of purchase for a full refund. The item must be unworn, unwashed, and in its original condition with all tags attached. We offer a convenient exchange option as well, allowing you to swap the item for a different size, color, or style. However, exchanges are subject to availability. Please note that all returns and exchanges must be accompanied by the original receipt or proof of purchase. For online purchases, returns can be made by mail or in-store. However, shipping fees for returns/exchanges are not reimbursed unless the item is defective. Our goal is to provide a hassle-free experience for our valued customers, ensuring that you are completely satisfied with your purchase from Petite Sophisticate Outlet.