Can I return or exchange a product?

Yes, Petfavors.com allows returns and exchanges for most products. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You can return or exchange a product within 30 days of the delivery date. To be eligible for a return or exchange, the item must be unused and in its original packaging. Certain items such as personalized products and perishable goods are not eligible for returns. To initiate a return or exchange, please contact our customer service team with your order details. They will provide you with further instructions and assist you throughout the process. Please note that return shipping costs may apply.