What steps can I take if my order is lost or damaged?

If a customer believes that their order from Peruvian Connection is lost or damaged, there are several steps that they can take to address the situation effectively. First, it is essential to check the order status online through the website. This can provide specific details about the shipment and any potential delivery issues that may have occurred. Next, the customer should carefully inspect the delivery package upon arrival. Though it may appear damaged, sometimes the inner contents may remain undamaged, so it is advisable to open the package and confirm the condition of the items received. If damage is evident, it is recommended to take photographs of the packaging and the damaged items for reference. Customers may want to review the return and exchange policies provided on the current website. This information can guide them through the next steps to take regarding returns or exchanges, especially if the items are defective or unsuitable. In the case of a lost order, customers should consider the possibility of contacting the delivery service for additional insights on the package's whereabouts. While direct contact with Peruvian Connection is not recommended, customers can visit the website to look for specific customer service information. Overall, following these steps can help ensure that the issue is resolved efficiently.