What if my item arrives damaged or defective?

If your item arrives damaged or defective, Perfumenetwork.com takes full responsibility for it. We understand that receiving a damaged or faulty product can be frustrating, so we strive to provide efficient solutions. For damaged items, kindly contact our customer support within 48 hours of delivery, providing detailed information and relevant photos if possible. Our dedicated team will assist you in processing a return or exchange. In the case of defective items, we offer a warranty period, and you will need to contact our customer support within this period to initiate the return or exchange process. We aim to ensure that you receive a replacement product promptly and hassle-free.