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PerformanceBike.com Customer FAQ

Top Answers & How-to Guides

What is PerformanceBike.com's Phone Number?

The question we are asked most often is about how to talk to PerformanceBike.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent PerformanceBike.com Customer Questions

Help me with my PerformanceBike.com customer service issue

Order Tracking and Management

How can I track my order?

Customers can track their orders on PerformanceBike.com by checking their confirmation email, which typically contains a...
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How do I apply a promo code to my order?

To use a promo code on PerformanceBike.com, add items to your cart and proceed to checkout. Find the promo code entry field,...
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Can I cancel or change my order after it's been placed?

Once an order is placed at PerformanceBike.com, the possibility of changing or canceling it depends on the order's processing...
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Shipping Information

How long does shipping take?

Shipping times from PerformanceBike.com may differ based on the selected shipping method, destination, and processing time....
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Do you offer international shipping?

PerformanceBike.com does offer international shipping, but specifics vary by destination and product. Shipping costs, times,...
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Product and Services

Are there any warranties on the products?

PerformanceBike.com offers warranties for many products, varying by item and manufacturer. Generally, warranties cover defects...
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Do you offer bike assembly services?

PerformanceBike.com offers bike assembly services performed by trained professionals, ensuring safety and optimal performance....
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Can I order parts and tools for bike maintenance from PerformanceBike.com?

Yes, PerformanceBike.com provides a variety of bicycle parts and maintenance tools. They offer essential components and...
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Does PerformanceBike.com offer bike fitting services?

PerformanceBike.com offers bike fitting services at its retail locations, which help enhance comfort and performance while...
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Promotions and Discounts

Do you offer gift cards?

PerformanceBike.com does have gift cards, which are an excellent choice for giving cycling gear or accessories. Recipients...
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What is your price matching policy?

PerformanceBike.com has a price matching policy that allows customers to match lower prices from competitors on identical items...
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Are there any discounts for bulk orders?

PerformanceBike.com may offer discounts for bulk orders, depending on product type and ongoing promotions. Customers should...
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Safety and Local Support

What should I do if I can't find a specific product on the website?

To locate a specific product on PerformanceBike.com, try different keywords, browse related categories, and check stock status....
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What safety gear do you recommend for cyclists?

Cyclists should prioritize safety gear like a well-fitted helmet, high-visibility clothing, cycling gloves, and lights. These...
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Are there any local bike shops affiliated with PerformanceBike.com?

PerformanceBike.com primarily functions as an online retailer and does not have direct affiliations with local bike shops....
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