What is your return policy?
Our return policy at Pearl Izumi is designed to ensure customer satisfaction. We offer a hassle-free return process within 30 days from the date of purchase. If you are unsatisfied with your purchase or need to exchange an item, simply return the product with its original packaging and tags, and provide proof of purchase. Refunds will be issued in the same form as the original payment. However, please note that items must be unworn and in resalable condition. For defective products, we offer a one-year warranty period, during which we will repair or replace the item free of charge. Our aim is to make the return procedure as convenient as possible, addressing any concerns promptly and providing exceptional customer service.
Answered Nov 2, 2023
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