Peacock Customer FAQ

The availability of replays can vary based on the event and network rights. Typically, replays become available shortly after the conclusion of the game, but it may take some time for the content to be processed and uploaded. We appreciate your patience while waiting for the replay to be accessible.

If you're still being billed for a Peacock subscription that you no longer hold, it’s likely due to a billing cycle that hasn't completed yet or an issue with the cancellation process. Review your account details to confirm your subscription status. If you need to resolve the billing issue, check the link on this page for the most up-to-date contact information.

To stop recurring charges for Peacock on your Citibank credit card, you will need to cancel your Peacock subscription directly through your account settings. Once you cancel, future charges will cease. Make sure to complete this process before your next billing cycle to avoid being charged again. For the most up-to-date contact information to get assistance, there's a link available right here on this page.

If you're being charged but don't believe you have an active Peacock account, it's possible that you may have signed up in the past or used a service related to Peacock. We recommend checking your email for any confirmation or welcome messages from Peacock that could indicate an active account. You may also want to review your bank statements for any transactions or subscriptions you might have overlooked. If you need to know how to contact Peacock regarding the charge, there's a link to the most up-to-date contact information right here on this page.

If your account is frozen after cancellation, you may need to wait for a short period before trying to renew your subscription. Make sure you are following the renewal process correctly. There may be a delay in account updates that affects your ability to renew immediately. If the issue persists, please refer to the link on this page for the most up-to-date contact information for assistance.