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Peacock Customer FAQ

Top Answers & How-to Guides

How do I Contact Peacock Customer Service?

The question we are asked most often is about how to talk to Peacock customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Peacock customer service, get an answer now.

Recent Peacock Customer Questions

I want to know why I was billed for 79$

Billing issues can arise for various reasons, such as subscription renewals, upgrades, or additional services. It's essential to review your account details and billing history to understand the charge. There is a link to the most up-to-date contact information right here on this page if you need further clarification.
Asked Jan 15, 2025 7:13 AM

Double payment using two different cards for the same peacock account

If you've made a double payment using two different cards on the same Peacock account, the additional charge should typically be reversed or refunded. It's important to check your account statement for any discrepancies. If there's no automatic refund, the most effective way to resolve this is to refer to the link provided here on this page for the most up-to-date contact information.
Asked Nov 25, 2024 12:00 PM

Help me with my Peacock customer service issue

Content Availability

What are the notable shows exclusive to Peacock?

Peacock provides a variety of exclusive shows, including the acclaimed mystery series "Poker Face," the "John Wick" prequel...

How frequently is new content added to Peacock?

Peacock frequently updates its library, adding new movies, shows, and original programming weekly. The schedule may vary, and...

Is live sports available on Peacock?

Peacock provides access to live sports, including major leagues like the NFL, MLB, and the English Premier League, along with...

What content is available on Peacock?

Peacock features a wide range of content, including TV shows, movies, original programming, documentaries, and children's...

User Management

How do I manage my watchlist on Peacock?

To manage a watchlist on Peacock, users should go to the "My List" section of the app or website. From there, they can add,...

Are there parental control options on Peacock?

Peacock provides parental control features for managing content suitable for children, allowing parents to restrict access...

What should I do if I have streaming issues on Peacock?

When experiencing streaming problems on Peacock, users should start by verifying their internet connection and ensuring a...

Subscription Information

Is there a free tier for Peacock?

Peacock does offer a free tier granting access to select movies, shows, news, and sports without a subscription. However, this...

Are there any ads on the free version of Peacock?

The free version of Peacock includes advertisements during viewing. Users can choose Peacock Premium or Premium Plus for an...

How do I cancel my Peacock subscription?

To cancel a Peacock subscription, the method varies by the purchase platform. If directly through Peacock, log into your...

How do I subscribe to Peacock Premium?

To subscribe to Peacock Premium, visit peacocktv.com to explore available plans, including any promotional offers for new...

Device Compatibility

What are the supported devices for Peacock?

Peacock is compatible with a variety of devices, including Roku, Amazon Fire TV, Apple TV, smart TVs from brands like Samsung...

Can I download content from Peacock for offline viewing?

Peacock allows downloading of certain content for offline viewing, mainly for Premium and Premium Plus subscribers. Not all...

Can I stream Peacock on multiple devices?

Peacock allows streaming on various devices, including smart TVs and smartphones, making it user-friendly. However,...

International Availability

Is Peacock available internationally?

Peacock is mainly available in the United States and does not currently offer services in other countries. Although there are...

What are the differences between Peacock and other streaming services?

Peacock distinguishes itself with a free tier offering access to select content, a strong library of NBCUniversal shows, a...
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