How do I cancel a transaction with Payline?

To cancel a transaction with Payline, it is important to understand that the process may depend on the specific type of transaction and the point in time at which you are attempting to cancel it. Generally, if a transaction has not yet been settled, it is possible to void it through the Payline Merchant Portal. The Merchant Portal provides access to transaction management tools where users can view their transaction history and perform actions such as voiding or refunding a transaction. If a transaction has already been settled, you might need to initiate a refund instead of a cancellation. This process involves locating the specific transaction in the system and selecting the option to issue a refund. It is worth noting that the time it takes for the refund to be processed and reflected in the customer's account may vary. For the most accurate and detailed assistance, users should refer to the Payline Data documentation or support resources that explain the procedures for transactions and refunds. These resources are typically available directly on the Payline website, which can provide further insights into managing transactions and any specific requirements that may exist.