What is your return policy?

Patriot Surplus has a customer-friendly return policy designed to ensure that shoppers are satisfied with their purchases. Generally speaking, items that you wish to return should be in new, unused condition, and within a specific time frame, which is often thirty days from the date of purchase. It is essential that the original packaging is intact and that all tags are still attached to the product. Certain items may have different return conditions, so it is advisable for customers to check the specific details related to the item in question. For apparel and footwear, you can typically expect that unworn items that are returned in their original packaging and with tags will qualify for a refund or exchange. However, products that have been used or altered may not be eligible for return. It is also important to note that certain specialized or personalized products may not be returnable, as they are made to order. To initiate the return process, shoppers will frequently need to reference their order number. Details regarding how to properly return items, including any necessary forms or shipping instructions, can usually be found on the current web page dedicated to returns. Following the outlined procedures helps ensure a smooth return experience. Customers should always review the most up-to-date return policy information directly on the website, as policies can change.