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Parts Dr Customer FAQ

Top Answers & How-to Guides

What is Parts Dr's Phone Number?

The question we are asked most often is about how to talk to Parts Dr customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Parts Dr Customer Questions

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Store Information

Do you have a physical store location?

Parts Dr operates online, offering a wide range of appliance parts without a physical store. Their user-friendly website allows...
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Do you offer international shipping?

Parts Dr may provide options for international shipping, though policies can differ. To confirm if international shipping is...
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Returns and Warranties

What is your return policy?

Parts Dr offers a customer-friendly return policy for unused items in original packaging, typically within a set timeframe...
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Do you offer any warranties for the parts?

Parts Dr typically offers warranties on their parts, demonstrating a commitment to quality, with standard periods ranging from...
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What is the warranty policy on parts purchased?

Parts Dr offers warranties on purchased parts, typically covering defects for a specific time. The warranty length can vary,...
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Ordering and Shipping

How long does it take to process an order?

Order processing times at Parts Dr typically range from one to two business days, but this can vary based on item availability,...
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Can I cancel or change my order after it has been placed?

Once an order is placed with Parts Dr, canceling or changing it depends on whether it has already been processed. If in...
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Can I track my order?

Yes, Parts Dr provides customers with tracking details via email after an order is placed and shipped. Customers can use this...
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Payment and Discounts

What payment methods do you accept?

Parts Dr provides various payment methods including major credit cards like Visa and MasterCard, as well as options like...
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Do you have a rewards program or discounts for frequent customers?

Parts Dr does not specifically offer a rewards program, but they do provide competitive prices and occasional promotions that...
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Product Information

Are the parts on your website new or used?

Parts Dr provides both new and refurbished parts, allowing customers to choose based on their budget and needs. New parts are...
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What should I do if I receive the wrong part?

If an incorrect part is received from Parts Dr, first check the order confirmation to confirm the error. Then, review the...
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Do you have an installation guide for the parts?

Parts Dr generally offers installation guides for various parts on their website, often found in product descriptions. These...
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How can I ensure I’m ordering the correct part?

To ensure you order the correct part, know the model or serial number of your appliance, compare your existing part with...
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Are there any maintenance tips for the parts sold?

Maintaining parts from Parts Dr is crucial for longevity and performance. Regular cleaning of appliances, correct installation,...
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