What should I do if I received a defective product?

If a customer receives a defective product from ParagonSports.com, there are specific steps that can be taken to address the issue. First, the customer should carefully review the product and confirm that it is indeed defective. This may involve checking for any visible damage or malfunctioning features. The next step is to refer to the return policy information, which can typically be found on the website. Paragon Sports generally offers a return or exchange process for defective items, but it is important to adhere to the specific time frame and conditions outlined in the policy. Customers may need to initiate the return by following the instructions provided on the ParagonSports.com website. This could involve filling out a return request form or obtaining a return authorization number. Finally, it is advisable to package the defective item securely and send it back according to the specified return process, ensuring that any original packaging and accessories are included. Returning the item promptly increases the chances of receiving a replacement or refund in a timely manner.