Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Overnightmattress.com.
How long does it take to ship the mattress?
We strive to provide a hassle-free purchasing experience for our customers. Once an order is placed on our website, it typically takes 1-2 business days to process and ship the mattress. Delivery time depends on your location; most customers receive their mattresses within 3-7 business days after shipping. However, please note that some remote areas might experience slightly longer delivery times. After your order is processed, you will receive a confirmation email with tracking details to monitor the progress of your shipment. We work with reliable shipping partners to ensure your mattress arrives safely and promptly. If you have any further questions or concerns regarding shipping, please don't hesitate to contact our friendly customer service team for assistance.
Can you remove my old mattress and set up the new one?
Yes, we offer a mattress removal and setup service. When you purchase a new mattress from Overnightmattress.com, you have the option to add our White Glove Delivery service at checkout. Our professional delivery team will remove your old mattress and set up the new one in your desired location. This service ensures a hassle-free experience and saves you the trouble of dealing with the disposal of your old mattress. Our team will also take care of any packaging materials and make sure your new mattress is properly installed, giving you the peace of mind and convenience you deserve. Choose our White Glove Delivery option to enjoy a seamless mattress replacement process.
What is your return policy?
At Overnightmattress.com, we understand the importance of finding the perfect mattress for a good night's sleep. That's why we offer a hassle-free return policy. If you find yourself unsatisfied with your purchase, simply reach out to our customer service team within 30 days of receiving your mattress. We will guide you through the easy return process. Please note that the mattress must be in its original condition and packaging to be eligible for return. Once we receive the mattress, a refund will be issued to the original form of payment. We strive to ensure utmost customer satisfaction, and our return policy is designed to provide peace of mind to our valued customers.
What size mattresses do you offer?
At Overnightmattress.com, we offer a wide range of mattress sizes to cater to our customers' diverse needs and preferences. Our collection includes Twin, Twin XL, Full, Queen, King, and California King mattresses. Whether you need a compact mattress for a small room or a spacious one for maximum comfort, we have you covered. Our Twin and Twin XL mattresses are perfect for single sleepers or children's rooms, while our Full and Queen sizes offer ample space for couples or individuals who enjoy a bit more room to stretch. For those who desire the ultimate luxury and space, our King and California King sizes provide an indulgent sleeping experience. Rest assured, we have the perfect size mattress to suit every customer's requirements.
How firm are your mattresses?
At Overnightmattress.com, we offer a wide range of mattresses to cater to different comfort preferences. Our mattresses are available in various firmness levels to accommodate individual needs. We understand that firmness is subjective, so we strive to provide options for every sleeper. Whether you prefer a plush, medium, or firm feel, our collection has something for everyone. To ensure customer satisfaction, we provide detailed product descriptions, including firmness ratings, for each mattress. Additionally, our customer reviews can offer insights into the overall feel and firmness of our mattresses. We prioritize your comfort and aim to assist you in finding the perfect level of support for a restful night's sleep.
What is the best mattress for side sleepers?
The best mattress for side sleepers is one that provides adequate support and pressure relief. Side sleeping puts more pressure on the hips and shoulders, so a mattress with medium to soft firmness is recommended. Memory foam mattresses are often a popular choice as they contour to the body's curves, promoting proper spinal alignment. Additionally, hybrid mattresses that combine foam and innerspring coils offer the right balance of comfort and support. Look for mattresses with targeted support in the shoulder and hip areas, allowing for proper sinkage and cushioning. It's important to consider individual preferences and body types when selecting a mattress. Ultimately, a good side sleeper mattress should alleviate pressure points and ensure a comfortable and restful sleep.
Can I try the mattress before buying?
Yes, you can try the mattress before buying it. At Overnightmattress.com, we understand the importance of ensuring a perfect fit for your comfort needs. We offer a risk-free trial period that allows you to experience the mattress in the comfort of your own home. Upon delivery, you'll have a specified number of nights to test the mattress and decide if it meets your expectations. If you are unsatisfied for any reason, simply contact our customer service team, and we will arrange a hassle-free return and full refund. We believe that trying a mattress in your own sleep environment is crucial for making an informed decision, and we aim to provide a seamless and satisfactory experience to all our customers.
Click below to show 5 more questions, answers, and complete guides to common Overnightmattress.com customer support problem.
GetHuman does not work with Overnightmattress.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Overnightmattress.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Overnightmattress.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!