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Origins Customer FAQ

Top Answers & How-to Guides

What is Origins's Phone Number?

The question we are asked most often is about how to talk to Origins customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Origins Customer Questions

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Product Information

What type of skincare products does Origins offer?

Origins provides a wide selection of skincare products suitable for different skin types and concerns, including cleansers,...
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Are Origins products suitable for sensitive skin?

Origins products are generally formulated to be gentle and include natural ingredients, making them suitable for sensitive...
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How do I select the right product for my skincare needs?

To choose the appropriate skincare product, one should consider their unique skin type, specific concerns, environmental...
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Are Origins products made with natural ingredients?

Origins is known for its commitment to using natural ingredients in many products, blending plant extracts with scientific...
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What is the shelf life of Origins products?

Origins products generally have a shelf life of about three years when unopened and six months to one year once opened,...
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Company Philosophy

What is the philosophy behind Origins' products?

Origins is founded on a philosophy that merges science and nature to craft effective skincare products. The brand prioritizes...
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How does Origins ensure sustainability in their products?

Origins is dedicated to sustainability, using natural ingredients from responsible sources and sustainable farming practices....
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Availability and Promotions

Where can I find Origins products in stores?

Origins products are available at select department stores like Macy's and Nordstrom, beauty shops such as Ulta Beauty, and...
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Does Origins have any promotional events or discounts?

Origins engages in various promotional activities and offers discounts at different times of the year, including seasonal sales...
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How can I get involved in Origins promotions?

To participate in Origins promotions, signing up for newsletters and following on social media will keep you informed about new...
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Can I purchase Origins products online?

Origins products can be bought online through their official website which offers a selection of skincare and makeup items...
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Customer Support

Does Origins offer samples for new customers?

Origins allows new customers to try their products through samples which may be available with online orders or at specific...
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What is Origins' return policy?

Origins' return policy focuses on customer satisfaction, generally allowing returns within about thirty days of purchase if...
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What should I do if I experience a reaction to an Origins product?

If a person has a reaction to an Origins product, they should stop using it right away and monitor their symptoms. Mild...
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Are there any instructional resources available for using Origins products?

Origins offers various instructional materials for customers, including detailed product descriptions on their website,...
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