What if I receive a defective or damaged item?

At Opentip.com, we strive for a delightful shopping experience, which includes ensuring that our customers receive high-quality products. If you happen to receive a defective or damaged item, we apologize for any inconvenience caused and are here to assist you. To resolve such issues, simply reach out to our customer service team within 14 days of receiving the item. Provide details about the defect or damage along with any supporting evidence like photos or videos. Our team will promptly evaluate the situation and work towards the best possible solution, which may include an exchange, repair, or refund. We take pride in our commitment to customer satisfaction, and we will make every effort to resolve any concerns swiftly and efficiently.