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What should I do if the shoes don't fit?

Asked 3 months ago
If you find that the shoes you ordered from Onlineshoes.com do not fit properly, there are several steps you can take to address the situation. First, check the return or exchange policy outlined on their website. This policy typically provides important information regarding time frames, conditions for returns, and whether the shoes can be exchanged for a different size or style. If you decide to return the shoes, ensure that they are in their original condition, meaning they should be unworn and in their original packaging. Most online shoe retailers, including Onlineshoes.com, allow customers to return items within a specific period, often around thirty days from the date of purchase. Once you have verified the return policy, you may need to initiate the return process, which usually involves filling out a return form or providing order details. After the return is processed, you can then place a new order for the correct size if you choose to do so. Keep in mind that size discrepancies can happen due to variations between brands. To avoid future fitting issues, consider reading size guides offered on the website for specific brands, as well as checking customer reviews for fit information. For additional assistance, please refer to the contact information available on the current web page.
Answered Sep 8th 2025

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