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What is your policy on damaged items?

Asked 2 months ago
Onestop Interiors Trade Outlet has specific policies in place to address situations involving damaged items. Generally, customers should inspect their purchases carefully upon delivery. If a customer receives an item that is damaged, it is advisable to document the damage with photographs and communicate this to the company as soon as possible. Most often, Onestop Interiors aims to resolve such issues promptly and may offer solutions such as replacements, repairs, or refunds, depending on the nature of the damage and the specific circumstances. It is important to note that customers often have a limited time window in which to report damages, so acting quickly is beneficial. New furniture may come with its own manufacturer warranty, which can further protect against certain types of damage. Each case tends to be handled individually, taking into account the specifics of the situation. For more detailed information, including timelines and specific steps to take in the event of receiving a damaged item, visiting the current web page of Onestop Interiors Trade Outlet is often helpful. This allows customers to access the most up-to-date policies and procedures that can aid in resolving their concerns efficiently.
Answered Oct 9th 2025

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