Can I return or exchange an item?

Yes, we understand that sometimes a piece of jewelry may not meet your expectations. At Omtibetanjewelry.com, we strive for customer satisfaction, so we do accept returns and exchanges. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return or exchange. However, please note that all items must be in their original condition, unworn, and with all original tags and packaging intact. To initiate a return or exchange, simply contact our customer support team with your order details, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer, except for instances where the item received is damaged or defective.