What is your return policy?

OlsenEurope.com offers a straightforward return policy designed to provide customers with peace of mind when making purchases. The general return policy allows customers to initiate returns within a specified period after receiving their items. This period typically spans between fourteen to thirty days, depending on the specific product category. To qualify for a return, items should be in their original condition, which means they must be unworn, unwashed, and with all tags still attached. Additionally, customers should ensure that the returned items are sent back in their original packaging when possible. It is important to note that certain items, such as those marked as final sale or customized products, may be ineligible for returns. Customers are usually responsible for covering the return shipping costs unless the return is due to an error made by OlsenEurope.com, such as sending the wrong item or a defective product. In such cases, return shipping may be supported by the company. For more details on the return process, including how to initiate a return and any specific instructions that may apply, it is recommended to check the relevant section of the current website or the order confirmation email. The website typically also provides information on how refunds are processed once the returned items have been received and inspected.