What do I do if I receive a damaged or defective product?

If you receive a damaged or defective product from OJ Medical, it is important to act promptly to address the issue. First, you should carefully inspect the product upon arrival and document any damage or defects by taking clear photographs. This documentation will be useful if you need to provide evidence of the issue. Next, you should consult the return policy on the OJ Medical website for specific instructions regarding returns or exchanges. Typically, these policies outline the steps you need to take for returning damaged or defective items, including whether you need to fill out a return form or obtain a return authorization number. Additionally, it is advisable to keep the original packaging until the issue is resolved, as it may be necessary for returning the product. If you need further assistance, the contact information for OJ Medical can also be found on their website, guiding you on how to proceed. It is important to follow these steps to ensure a smooth return process.