What is the return policy?

Our return policy at O2gearshop.com is designed to ensure customer satisfaction. We offer a hassle-free 30-day return window from the date of delivery for most items. If you are not completely satisfied with your purchase, you may return it for a refund or exchange, as long as the product is unused, in its original condition, and with all original packaging and tags intact. Please note that some items, such as climbing equipment and underwear, are non-returnable for hygienic reasons. Additionally, any items marked as clearance or final sale cannot be returned. To initiate a return, simply contact our customer service team with your order number, and they will guide you through the process. We aim to provide a seamless and convenient experience for all returns.