What if I receive a defective or damaged item?
Asked a year ago
If you receive a defective or damaged item from O2gearshop.com, we apologize for any inconvenience caused. Please rest assured that we strive to provide only high-quality products. In such cases, kindly contact our customer service within 48 hours of receiving the item. Our dedicated team will be glad to assist you in resolving the issue promptly. Depending on the situation, we may offer a replacement, repair, or refund for the defective or damaged item. To ensure a smooth resolution, please provide detailed information about the problem and include any relevant pictures. Please note that items must be returned in their original packaging with all accessories to be eligible for a refund or exchange. We appreciate your understanding and cooperation in rectifying any issues with your purchase.
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