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O'Neill Customer FAQ

Top Answers & How-to Guides

What is O'Neill's Phone Number?

The question we are asked most often is about how to talk to O'Neill customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges

Are there any warranties on O'Neill products?

O'Neill provides warranties on many products, primarily covering defects in materials and workmanship, which can differ by...
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What is O'Neill's return and exchange policy?

O'Neill has a customer-friendly return and exchange policy allowing returns within about thirty days for unworn items....
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Sizing and Care

How can I care for my O'Neill gear?

Caring for O'Neill gear is crucial for its durability and effectiveness. Wetsuits should be rinsed after use and dried in the...
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How can I find my correct size for O'Neill products?

To determine the correct size for O'Neill products, customers should refer to the size chart available on their website....
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Sales and Promotions

Does O'Neill have sales or seasonal promotions?

O'Neill regularly runs sales and seasonal promotions, often aligning with major holidays or surf-related events. Their website...
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How can I stay updated on new product launches from O'Neill?

To keep informed about O'Neill's new products, regularly visit their official website for updates on collections and seasonal...
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Careers and Subscriptions

Does O'Neill have a loyalty or rewards program?

O'Neill does not have an officially advertised loyalty or rewards program, but they run promotions and offers that provide...
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What is the procedure for applying for a job at O'Neill?

The application process for O'Neill involves visiting their website's careers section to find job openings, preparing an...
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How can I subscribe to O'Neill's newsletter?

Subscribing to O'Neill's newsletter is easy and typically involves filling out a form on their website, often found in the...
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Product Information

What is O'Neill's policy regarding environmentally-friendly products?

O'Neill is dedicated to sustainability and takes significant steps to reduce environmental impact in their products. They...
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Are O'Neill products suitable for all levels of experience?

O'Neill products are designed for a wide audience, accommodating users from beginners to professionals. They offer basic,...
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Is there an online catalog of O'Neill products?

O'Neill has an online catalog available on its official website, featuring surf apparel, wetsuits, boardshorts, and sportswear....
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What product categories does O'Neill specialize in?

O'Neill offers a wide array of products focused on ocean and outdoor activities, including high-quality wetsuits, boardshorts,...
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Store and Services

Can I customize or personalize products purchased from O'Neill?

O'Neill does not generally provide customization options for their products directly from their stores or website. They focus...
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How can I find the nearest O'Neill store?

The easiest way to locate the nearest O'Neill store is to use the store locator feature on the official website, where you can...
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