What is the maintenance and support policy for Novell products?

Novell provides a comprehensive maintenance and support policy for its products to ensure customer satisfaction and long-term success. Upon purchase, customers receive a period of initial support, during which they can access product updates, patches, and bug fixes. Following this period, customers can choose to renew their maintenance contract, which allows continued access to updates and support resources. Novell offers various maintenance levels tailored to meet the diverse needs of businesses, ensuring flexibility and cost-effectiveness. Customers can also access self-help resources such as knowledge bases, technical documentation, and forums to address common issues independently. Furthermore, Novell's support team is available to assist with critical problems, offering timely resolutions and minimizing downtime. The maintenance and support policy aims to empower customers, optimize product performance, and foster a strong partnership with Novell.