What is your return policy?

Our return policy at Newyorkcellphone.com is designed to ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date. All returned items must be in their original condition, unopened, and with all accompanying accessories and documentation. To initiate a return, simply contact our customer service team and provide them with the necessary details. Once your return is approved, you will receive instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer, except in cases where the product received is defective or damaged. Upon receiving your returned item, our team will inspect it to ensure compliance with our return policy. If approved, a refund will be issued using the original payment method, minus any applicable restocking fees. We strive to make the return process as convenient and hassle-free as possible, ensuring you have a positive shopping experience with us.