How long does the claims process take?

The length of the claims process at New York Life Insurance Company can vary based on the complexity of each case. However, our dedicated team strives to expedite the process as much as possible. Once all required documentation is received, we aim to make a decision within 10 business days for straightforward claims. However, certain cases may require additional time for investigation, evaluation, or verification purposes, which may extend the process. We prioritize transparency and will provide regular updates throughout. We understand the importance of timely processing and do our best to ensure a swift resolution while maintaining the quality and accuracy of our services.