What should I do if I have a dispute regarding a transaction?

If you have a dispute regarding a transaction made with the NatWest Gold Card, there are several steps you can take to address the issue effectively. First, it is important to gather all relevant information about the transaction in question. This includes details such as the date of the transaction, the amount, the merchant's name, and any receipts or correspondence related to the transaction. After collecting the necessary information, the next step is to review the NatWest Gold Card terms and conditions, particularly the section related to dispute resolution. This will provide you with insights into the proper procedures to follow. Following that, it is advisable to reach out to the merchant directly to try to resolve the issue amicably. Many disputes can be settled at this level without further escalation. If contacting the merchant does not lead to a satisfactory resolution, the next step is to notify NatWest Gold Card of the dispute. Information about how to submit a dispute can generally be found on the NatWest Gold Card website. There, you will also find details regarding how disputes are handled and any supporting documentation you may need to provide. Always ensure to follow the outlined procedures to facilitate a smooth resolution process.